APCER has a team of experts available to process medical device related complaints and inquiries. The unique experience of having team members involved in device approval processes from regulatory and quality perspective gives our customers access to a greater understanding and appreciation of reporting and monitoring needs in this space.

We have our experts within North America, Europe & Asia and can handle reporting requirements of several countries.

We are able to provide our customers the following services:-

• 24x7 Device Information and Complaint Intake
• Medical Professionals to handle complaints
• Validated Complaint Tracking & Response Systems
• Return Logistics for defective product delivery to manufacturing sites
• Integrated response process, aligned with QA, Safety & Regulatory teams
• Expedited Reporting and Periodic Reporting according to Regulatory requirements of different countries

Talk to us and you will find us knowledgeable and responsive. Reach out to one of our team members and we will immediately respond to your needs with well thought through solutions. Within North America, please call us at (877) APCER NA and in Europe, call our London office at +44 208 326 3220.